At RentFund, we’re committed to protecting your privacy and maintaining strong practices in the handling of personal information in our care.
Definition of Personal Information
Personal Information is information about an identifiable individual. In this Policy, when we say “Information” we are referring to information that is about you, that applicable law classifies as personal.
This Policy applies to the Personal Information of Moka’s members and other individuals we deal with. This Policy does not apply to Personal Information of our employees or job applicants, or to information that is not qualified as personal, as defined above. This Policy does not apply to information that is anonymous, aggregated, or is no longer identifiable to a specific person.
Let’s start with why we collect your Information.
Information we collect includes, but is not limited to:
We’re transparent about how we collect, use, disclose, and safeguard Information in connection with our business in Canada and in the United States.
We may use your Information:
Note: We may also exchange personal information with our affiliates as necessary for the purposes described above. This includes, without limitation, sharing information across the RentFund Partners, as applicable.
The following are examples of when we may use your Information:
With your consent, we may use your Information in order to identify your preferences, determine your eligibility for special offers and discounts, and contact you in regard to such offers and discounts, or provide other information about our products, services, promotions and events.
We may share your Information, including contact information and credit and financial information, with our affiliates and/or partners for the purposes of developing and promoting new or joint products, improving existing products and services, and contacting you to offer products and services that may be of interest to you. This may include sharing information among the RentFund partners, on customer data and engagement platforms where customers have opted-in for marketing messages.
If you no longer want us to use or share your Information for marketing purposes, as described above, please contact us by email: email@example.com
To opt-out of our e-mail communications, you may click the unsubscribe link at the bottom of the email message. Please note that if you opt-out of marketing communications, we may still send you account-based information relating to your Account or related RentFund product(s) or service(s).
Information in Canada
We use physical security measures that are technological and administrative to protect the Information we collect from you. We take all useful precautions to preserve the security, integrity and confidentiality of your Information and in particular, to prevent them from being distorted, damaged or accessed by unauthorized third parties. We ensure our employees and partners handle your Information with care at all times and we require them to maintain their obligations of confidentiality even after the end of their contract with us.
Information across borders
We may transfer Information to outside agents or service providers (including our affiliates acting in this capacity) that perform services on our behalf, for example, mailing, call center, billing, collections, skip-tracing, marketing, analytics, information technology and/or data hosting or processing services or similar services, or otherwise to collect, use, disclose, store or process Information on our behalf for the purposes described in this Policy. Some of these service providers may be located outside of Canada, including in the United States and/or the EU, and as a result, your Information may be processed and stored on servers outside of Canada for the purposes described in this Policy. Contractual clauses and other measures we may take to protect your Information while processed, stored or handled by these service providers are subject to applicable Canadian and foreign legal requirements, including lawful requirements to disclose personal information to government and national security authorities in certain circumstances.
In all cases, we require outside agents, service providers, affiliates and partners to protect your Information at the same high level that we have committed to.
Cookies and similar technologies
When you visit the RentFund website, we may collect and use your internet protocol address to help diagnose problems with our server and to administer the website, to identify users and their activities on the RentFund website, and to gather broad demographic information. We may also collect web page choices, browser type, operating system, and time you spend on the site, to help us improve your experience.
We use "cookies", a technology that installs a small amount of information on a website user's computer, to permit our website to recognize future visits using that computer and to avoid having to register your contact information at each visit. Cookies enhance the convenience and use of our website. For example, the information provided through cookies is used to recognize you as a previous user of our website, to track your activity on our website, to respond to your needs, and to otherwise facilitate your experience on our website. You may choose to decline cookies if your browser permits, but doing so may affect your use of our website and your ability to access certain features of our website or engage in transactions through our website.
RentFund also uses web cookies and pixel tags to track user behavior on our websites and to compile reports regarding user demographics, website traffic patterns, and website purchases. We may then provide these reports to advertisers and others.
RentFund collects, uses and discloses your Information with your consent, or as permitted or required by law. Generally, by providing us with your Information, we will assume that you consent to our collection, use and disclosure of such Information for the purposes identified or described in this Policy, if applicable, or otherwise at the time of collection.
We may be required or permitted under statute or regulation to collect, use or disclose Information without your consent, for example, to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.
You may withdraw your consent to our collection, use and disclosure of your Information at any time, subject to contractual and legal restrictions and reasonable notice. We will let you know the consequences of refusing or withdrawing consent. Note that if you withdraw your consent to certain uses of your Information, we may no longer be able to provide certain of our products or services.
If you choose to close your Account, we will delete your Information as soon as authorized under applicable financial information legislation.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. We take reasonable measures to protect personal information in our care. You are responsible for the security of any device you use to access your Account. Your Account will be protected with appropriate security measures, which may include passwords, tokens, biometric information, and other measures (“Access Controls”). On an ongoing basis, we assess the risks associated with the collection, use and disclosure of personal information and we update our privacy and security practices as necessary. Should an unforeseen event occur, such as a data breach or harm caused by bad actors, we have procedures in place to identify, assess and minimize any further risks and determine if there is a real risk of significant harm to individuals.
Access and correction
As part of delivering an optimal service experience, the accuracy of your Information is important to us. If you find any errors in your Information, please notify us as soon as possible and we will correct them.
You can access the personal Information we have collected by contacting us at firstname.lastname@example.org
If you have any questions about how we collect or protect your personal information, please contact our Privacy Officer at email@example.com
Your right to access or correct your Information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections.
This Policy may be revised and updated as necessary. We encourage you to review it from time to time.
If we intend to use or disclose personal Information for purposes materially different than those described in this Policy, we will make reasonable efforts to notify affected individuals, if necessary, including by posting the revised Policy on our website at www.rentfund.ca. We encourage you to visit this website frequently to obtain the latest version of this Policy. Your continued provision of personal Information or use of our services following any changes to this Policy constitutes your acceptance of any such changes. This Policy is effective as of June 17th, 2022.